These terms are intended to provide clear expectations and do not remove any customer rights under applicable Saskatchewan or Canadian consumer protection laws.
1Preparation & Access Policy
Cleaning is performed based on the condition of the property at the time of service. The customer is responsible for preparing the service area before our arrival.
Please remove small furniture, personal items, breakables, toys, rugs, loose items, plants, electronics, and other belongings from the areas to be cleaned.
For safety and liability reasons, we do not move heavy furniture, beds, dressers, large appliances, fragile items, electronics, or large belongings.
If furniture or items are left in place, we will clean around them. Areas under or behind furniture that cannot be safely accessed may not be cleaned.
If the area is not prepared and extra time is required to move items, work around obstacles, or access the cleaning area, a $50 preparation/access surcharge may apply.
2Furniture & Safety
For the safety of the customer, our technicians, and the customer’s belongings, customers or other people must not move furniture while our equipment is running or while we are actively cleaning.
We are not responsible for damage to items that were not removed from the service area before cleaning, including fragile items, electronics, décor, plants, loose items, or belongings left on furniture.
If furniture is left in the room, we will clean the accessible open areas and carefully clean around the furniture where possible.
3Utilities & Access Requirements
The customer must provide safe access to the property and the areas being cleaned.
The customer is responsible for making sure water and electricity are available at the time of service.
If required utilities are not available, or if we cannot access the property, the appointment may be treated as a cancellation or no-access visit.
Driveway access, parking, building entry, elevator access, pets, and entry instructions should be arranged before our arrival.
4Drying Time
After hot water extraction cleaning, carpets are left damp and require proper drying time.
With our professional equipment, carpets may take up to 12 hours to become completely dry, depending on several factors, including carpet thickness, carpet material, room temperature, humidity level, airflow, ventilation, and how heavily soiled the carpet was before cleaning.
Drying may be faster with good ventilation, fans, air conditioning, heating, or dehumidifiers. We recommend allowing proper airflow after service and avoiding heavy use of the cleaned areas until the carpet is fully dry.
Light walking is usually acceptable after cleaning, but please use clean socks or clean indoor footwear.
Avoid placing rugs, heavy furniture, plastic mats, cardboard, boxes, or flat-bottomed items back onto damp carpet until it is completely dry, as this may trap moisture and cause odor, staining, color transfer, or furniture marks.
5Stains, Odors & Pet Urine
Stain removal, odor treatment, pet urine treatment, pet hair removal, and deodorizing are not guaranteed unless specifically agreed in writing before the service.
Some stains, odors, and urine contamination may be permanent or may return after cleaning due to contamination below the carpet surface, in the carpet backing, underpad, subfloor, furniture, baseboards, or surrounding areas.
Pet urine and odor treatments are designed to improve the condition and reduce odor, but they may not fully remove the smell if the source is deep, old, widespread, or if pets continue to use the same area after cleaning.
Specialty treatment for pet urine, odor, heavy stains, pet hair, severe contamination, or deodorizing may require additional charges and must be mentioned before service whenever possible.
6Pet Hair Removal
Pet hair removal is performed to improve the cleaning results and remove as much embedded hair as reasonably possible.
However, pet hair can be deeply trapped in carpet fibers, upholstery fabric, seams, edges, corners, and under furniture. Complete removal of all pet hair is not guaranteed.
Heavy pet hair removal may require additional time, tools, and charges, especially if the area has not been regularly vacuumed before service.
7Service Results
Carpet and upholstery cleaning is a professional cleaning service, not restoration or replacement.
Cleaning may improve appearance, remove soil, reduce odor, and treat removable stains, but we cannot guarantee that all stains, wear marks, traffic lanes, discoloration, pet damage, urine odor, dye transfer, filtration lines, burns, bleach marks, or permanent damage will be removed.
Some areas may appear different after cleaning because soil was removed but permanent wear, fading, or damage remains.
Older carpet, heavily soiled areas, high-traffic lanes, and previously treated stains may not return to a like-new condition.
8Concerns & Re-Cleaning Policy
We want customers to be satisfied with the service. Any concerns about general cleaning results must be reported within 7 days after the service date.
Concerns related to pet urine, pet odor, or odor returning must be reported within 3 days after the service date so we can review whether the concern may be related to the original cleaning.
After these timeframes, any additional visit, rinse, deodorizing, or treatment may be treated as a new service and may be charged separately.
A free re-cleaning, rinse, or return visit, when offered by BAIMA Cleaning Services, is provided as a one-time courtesy and does not create an ongoing warranty or guarantee that stains or odors will not return.
Free re-cleaning does not apply to new stains, new pet accidents, new odors, areas not included in the original service, or issues caused after the original appointment.
9Pet Odor Return Policy
Pet odor can return after cleaning if urine contamination is located deep in the carpet backing, underpad, subfloor, furniture, baseboards, or surrounding materials.
If pet urine or odor concerns return within 3 days of service, the customer should contact us as soon as possible so we can review the concern.
Odor returning after this period, or after new pet activity, may require a separate quote.
If pets continue living in the home, new pet accidents or repeated contamination after cleaning are not covered under any free re-cleaning or courtesy visit.
Additional odor treatment, enzyme treatment, urine treatment, deodorizing, or sub-surface treatment may require a separate quote.
10Cancellation & Rescheduling Policy
Appointments must be cancelled or rescheduled at least 24 hours before the scheduled service time.
Cancellations made less than 24 hours before the appointment may be subject to a $50 cancellation fee.
If we arrive and cannot access the property, the customer is not home, the area is not ready, pets are not secured, or required utilities such as water or power are not available, a cancellation or access fee may apply.
Future appointments may require upfront payment if a late cancellation, lockout, or no-show occurs.
11Pricing & Additional Charges
Quotes are based on the information provided by the customer before the appointment, including room count, room size, stairs, furniture, condition, stains, pet issues, and service type.
Final pricing may change if the actual condition, size, number of areas, level of soiling, pet contamination, or requested work is different from what was described before the appointment.
Additional charges may apply for:
- Large rooms or oversized areas
- Heavy soil or high-traffic areas
- Pet urine treatment
- Odor treatment or deodorizing
- Heavy pet hair removal
- Stain treatment
- Extra stairs, hallways, or landings
- Moving or working around excessive items
- Unprepared areas
- Travel outside our regular service area
We will do our best to explain any additional charges before starting extra work.
12Payment Policy
Payment is due upon completion of service unless otherwise agreed before the appointment.
For larger jobs, distant jobs, commercial jobs, move-out cleanings, or appointments requiring significant travel time, a deposit or upfront payment may be required.
If payment is not completed after service, BAIMA Cleaning Services may pause future bookings until the balance is paid.
13Refund & Resolution Policy
BAIMA Cleaning Services provides professional cleaning services. Once the service has been performed, payment is for the time, labour, equipment, products, travel, and service provided.
Refunds are not automatically provided once a service has been completed.
If a concern is reported within the required timeframe, BAIMA Cleaning Services may review the issue and offer a reasonable solution, which may include a re-cleaning, rinse, service adjustment, partial refund, or another resolution at our discretion.
We do not offer automatic refunds for stains, odors, wear marks, pre-existing damage, or conditions that cannot be fully removed through professional cleaning.
14Liability Limitations
BAIMA Cleaning Services is not responsible for pre-existing damage, wear, fading, discoloration, loose seams, delamination, weak carpet backing, damaged upholstery, unstable furniture, poor installation, previous chemical damage, bleach marks, dye transfer, or damage caused by pet urine, moisture, mold, or contamination already present before cleaning.
We are not responsible for damage caused by items left in the service area, furniture placed back onto damp carpet too soon, poor airflow after service, or customer actions after the appointment.
Customers should notify us before service about delicate materials, previous damage, special fabrics, unstable furniture, pet urine areas, or any known concerns.
15Customer Responsibility After Service
After service, the customer is responsible for helping the cleaned areas dry properly.
Please keep the area ventilated, use fans if available, and avoid placing heavy items, rugs, plastic mats, cardboard, boxes, or flat-bottomed items back onto damp carpet until it is fully dry.
Pets and children should be kept away from damp areas when possible to avoid new soil, new stains, slipping, or tracking.
Any new spills, pet accidents, or damage after the service are not covered by re-cleaning.
16No Guarantee of Permanent Results
BAIMA Cleaning Services will perform the service with reasonable care, professional equipment, and appropriate cleaning products.
However, we cannot guarantee permanent stain removal, permanent odor removal, or like-new restoration.
Results depend on the age and condition of the carpet or upholstery, type of stain, type of fiber, previous cleaning attempts, level of contamination, airflow, humidity, and customer care after service.
17Customer Communication
Customers are encouraged to mention any stains, pet urine, odors, delicate materials, damaged areas, or concerns before the appointment.
Photos are helpful for more accurate quotes and expectations.
If concerns are not mentioned before service, we will still do our best, but additional treatment may require extra time and additional charges.
18Customer Rights
Nothing in these Service Terms & Conditions is intended to limit or remove any rights or remedies a customer may have under applicable Saskatchewan or Canadian consumer protection laws.
These terms are intended to provide clear expectations, safe working conditions, and fair service for both the customer and BAIMA Cleaning Services.
19Acceptance of Service Terms
By booking, confirming, or proceeding with service from BAIMA Cleaning Services, the customer acknowledges these Service Terms & Conditions.
Customers are encouraged to review these terms before the appointment. If there are any questions or concerns, please contact us before service begins.
